We can be reached by any of the following methods. Any email sent to us will be assigned a ticket number and will be responded to via our helpdesk system. This method allows us to better track customer inquiries, allowing us to service each customer to a higher degree.

If you need to be contacted via telephone, and you reside within the US you may request a call in your helpdesk ticket. Please include a time in which to contact you in your request.

Office Hours: Our normal hours of operation are Monday through Friday, 9am - 9pm EST. All submissions will be responded to via our ticket system within 6 hours, although most are responded to within an hour.

Live Customer Help: In Addition to out Live Chat script, we are available live via any one of the following methods. Listed below is the service, and the username which we are connected with.

Yahoo Instant Messenger: layerbluecom

MSN Instant Messenger: support@layerblue.com

AOL Instant Messenger: layerbluecom

ICQ Messaging Service: 4434026

Sales Inquiries: sales@layerblue.com

Billing Inquiries: billing@layerblue.com

Support Inquiries: support@layerblue.com

Copyright Infringement/Abuse Complaints: abuse@layerblue.com

Emergency Contact: Please use this form to contact us in case of an emergency. An emergency is defined as a total loss of service, and not help to get your script running at 3am. Please be kind to our on call network administration staff.

Holiday Operation: The following is a list of days that our office is officially closed on. Services are still monitored 24/7 for outages, but live chat will not be available on the following days.

New Years Eve: Closed

New Years Day: Closed

Easter - 'Good Friday': Closed

Memorial Day: Closed

Independence Day: Closed

Labor Day: Closed

Thanksgiving (Thursday & Friday): Closed

Christmas Eve: Closed

Christmas Day: Closed

Business Address: All written inquiries and payments can be directed to the following address.

Layerblue Networks

P.O. Box 421

Harrisonburg, VA 22803

Telephone Support: Direct phone support is not available at this time. That does not mean that we can not contact you via phone if requested. If you reside in the US and wish to have an issue resolved over the phone, you may request that in your email or trouble ticket inquiry. In your request, please indicate the hours you will be available to field our return call.